NASLite Network Attached Storage

How long should I have to wait to receive my download email? I have been waiting since Saturday, and received nothing. No-one has replied to my message left on the website or my email sent to the company.

Help!! Surely I shouldn't have to wait this long?

they WILL get back to you SE is a great company.

In the interim have you checked your spam mail folder.

I have sent your download information no less than 4 times, *please* straighten out your spam settings. The last one was sent to your gmail account.


These situations are just silly, we recently had another person (not this one) cry about the same thing and the email address they were using had no DNS! How am I suppose to send download emails to a non existent domain?

Ralph, thank you for the information, which arrived in my gmail inbox.

I apologise, but I was getting a bit frantic, having paid my money and seeing no reply. I do not have a spam filter, so I cannot tell why nothing came through. My notification regarding this forum came through to the same address, so it's a mystery. Sorry again.

While I appriciate that its annoying to hear the nag about not getting the download emails its abit unfortunate that your emails are not even receivable through a hotmail account. Its not sent to spam or junk folder, its not just received at all. Feel free to verify by registering a hotmail address and try sending a download email. That needs to be sorted out, for your sake as well as the customers

We have no problems with hotmail.

When people have their accounts set to only allow emails from people in their contact list, strict spam, etc, then we have problems.

I can't force receipt, I can only try and deliver the message. The question you should be asking is why are they being blocked/rejected? and pose this question to the ISP's doing the blocking.

Well my account is not set to restrict incoming to accepted addresses and the mail you sent me back when I bought the product was never received at all. In fact ALL my mails to my hotmail account arrive into inbox and I sort it manually. When I placed the order and paid via paypal I received the paypal receipt accordingly. When I asked where the download link mail was, you said it had been sent but it was in fact never received. This is not a matter of me not understanding the concepts of junk filters etc. We could re-verify this if you like?

I just went and looked at our mail server logs, since Tony and I own the ISP that hosts this stuff it's no problem

Supa Boss, I have your download email and a update email that were both sent to your hotmail address and accepted, so the question is, what happened after hotmail told me that it accepted them? The problem is now on the hotmail end after they accept it from me, it's the end user or MS and I'm sure Microsoft never has problems or makes decisions for it's users

Dec 15 13:58:30 ns1 sendmail[21834]: kBFIwMX21830: to=<xxxx@hotmail.com>, ctladdr=<sales@serverelements.com> (1221/100), delay=00:00:08, xdelay=00:00:07, mailer=esmtp, pri=39731, relay=mx2.hotmail.com. [65.54.244.40], dsn=2.0.0, stat=Sent

Oct 25 02:27:10 ns1 sendmail[19213]: k9P6R6X19212: to=<xxxx@hotmail.com>, ctladdr=<sales@serverelements.com> (1221/100), delay=00:00:03, xdelay=00:00:03, mailer=esmtp, pri=67531, relay=mx1.hotmail.com. [65.54.245.8], dsn=2.0.0, stat=Sent

Hehehe! Thanks Ralph I appriciate the effort Wether its down to some issue on MS side or not, the result is that the customer does not receive the download mail. My point is that when people ask for an email they did in fact never receive, regardless of if SE sent it or not, its a legimate problem and not a result of a noob crying over an issue they themselves caused Again, if I can be of any assistance in tracking down this problem - I'm glad to help!

The SPAM problem has created an atmosphere where it is virtually impossible to ensure delivery of the mail to the actual account. If the mail server that hosts the account accepts the mail, they also accept the responsibility for delivering that mail to the account holder.

I agree with you that such inconsistencies are painful for our customers and to us, however there is absolutely nothing we can do. If you are not receiving mails that your mail server has accepted, then the issue has to be resolved on your end. It is your host’s responsibility to identify the reason the mail was not delivered to your account.

The rules are pretty simple. If your host can’t deliver the mail, then the mail bounces. We then know that you did not get it and handle the situation accordingly. If your host accepts the mail, then that is a confirmation that everything is in order and the mail will be placed in your account. At that point we have no technical reason to doubt proper delivery, therefore we assume the transaction is complete.

Hope that makes sense.

Totally agree Tony! However, if there is a verified problem with download mails not being delivered to hotmail users (even though the hotmail server receive them) maybe this should be noted somewhere along the process to avoid the extra work of having to resend them? In my case, had I seen a note saying hotmail addresses are no good for registration, I would of used my gmail one and the extra work for you and me would have been 0. Just to clarify, I'm in no way moaning over my specific situation - I'm simply trying to contribute to a more effective ordering process

Has anyone used hotmail to receive these emails successfully?

I would agree only if the problem with hotmail was consistent. It is not, therefore I do not think that there is a problem for us to fix. If you search this forum for instances of hotmail problems, the only ones you’ll find are yours and another one stating the following:



Regardless, we are not able, nor should it be our responsibility to fix broken servers. All we can do in order to be compliant is to follow the applicable RFC fully and without compromise. We have done that.

http://www.google.com/search?hl=en&q=ho ... gle+Search

http://www.google.com/search?client=saf ... 8&oe=UTF-8

Good reading there, I really like this comment from one of the pages :

Thanks for the googles, It's pretty obvious thousands of people are having problems with hotmail.

here's a pretty good article on free email services and numerous reasons why it's dumb to use one for important mail.

http://ask-leo.com/are_free_email_servi ... th_it.html