NASLite Network Attached Storage

I totally understand the lack of control of being able to make sure the recipient actually receives the email once it leaves your servers. The point was to make the information, on what to do IF the problem does indeed occur, more accessible. The LOST DOWNLOAD LINK RETREIVAL was not around a year ago if I'm not misstaken but its a great addition to the information regarding the issue. However, as ten people ended up here (not a huge number, agreed) why not put up a sticky pointing to the lost link retreival and a short explanation of the spam filter issue? This has been blown so far out of proportion its not even funny, had I gotten a similar reply to the one you just made a year ago - this would have ended there.

As for Ralphs customer service skills the following says it all really:



Given the fact that a response similiar to the one you just made had not been given I think Ralphs reply is rather ignorant not to mention the fact that he is using my sarcastic description of myself as a "no-life" as an explanation as to why Im asking the question in the first place

Anyhoo.....

So the suggested solution is to simply document the issue? I think we can deal with that, however it will still not suffice for folks that choose not to read.

Currently, in most cases where the download link mail is undeliverable, the buyer will contact us via email. That resolves most such issues and is our preferred way of handling such problems. The cases differ drastically and vary from invalid email address, an ISP that blocks us, improper SPAM settings or other "features" that people tend to employ. The catch-all tends to be the forum and it obviously is doing the job.

Below each purchase section we have included the following:



How many people do you think read that? I'd say probably less than 5% if that. So, documenting things works very well if you can make people read the documentation. The problem is that you really cant make people read. For whatever reason, human nature perhaps, we (myself included) tend to assume things as we go forward only to find that we are walking down the wrong path due to the lack of or misinformation.

Lastly, the folks ( all 10 of them ) that hit the forum for answers, did what they should, ask for help. We then handle it accordingly. Why is that insufficient?

Regardless, I think we'll take your advice and go a step further by creating a FAQ section where people can reference such issues. I'm not sure it will have a significant impact but it can't hurt right?

In Ralph's defense, I think that he's had to unwillingly educate more people on how the internet works than I'd care to remember so his frustration may be noticeable at times. I assure you that is a sign of experience and not lack of abilities.

Tony, I said that earlier this thread, and of course Superboss told me I was wrong. Personally I think we need to look at his motivation for all this, and to me it appears to be some sort of a witch hunt, he has be on/off topic himself, ie: "When am I gonna fix the forum" statement.

I think we have wasted far far far to much time on this with some one who is on the outside looking in.

And as far as my statement of :





I think my point is very clear there, Im stating you don't have enough information to keep arguing this email issue. Maybe brush up on your english skills before you imply someone else is ignorant. Drop the "Either that or" and reread the sentence



Unfortunately Superboss will NEVER end this because he is one of those people that HAS to be right and can't stand the fact that he may be wrong in public. It's not a enough to make a suggestion, he has picked every opportunity for nearly a year to try and beat us up over this issue and say to the effect "LOOK THEY ARE DUMB" "LOOK IM RIGHT" It is what it is and the history is here, he failed to answer my questions about the origins of this issue and went off on a tangent. This is just a very very sad situation and one needs to ask oneself, is a year worth arguing about this? and why would someone waste their time like this for a year?

I'm sorry you feel this way Ralph. If you think that my intention in this matter has been to make your life hard, please get that foil hat off of your head for crying out loud! Tell you what, why dont you go ahead and ban me from the forum. After all that seems to be the way you deal with these things, ignore then abuse. Had you replied like Tony just did when this matter was brought up a year ago this discussion would of ended there. Oh yeah, I forgot my hidden agenda is to be right and make you look bad... jesus christ...

Tony, thanks again for the professional reply - its much appriciated, especially in contrast to the ones left by mr foil hat here.

You got an answer back in January, did you read it?

http://www.serverelements.com/phpBB2/vi ... php?t=1554

A reply to my specific issue, yes. As you might have understood by now, this is NOT about my specific issue but rather about the issue in general. People end up here asking about this issue, my point was, is and always have been that the information here should be more structured. Your reply about THAT has been silence up until now that you've started to attack my person instead. Very impressive stuff indeed! But whatever, I prefer to keep my contact with SE through Tony rather than a paranoid linux monster that fail to refrain from insulting his customers when replying to inquiries.

All Ralph has provided in his responses to you or others with the same issue is information specific to their case. I don't see where or why you'll consider his responses as attacks on you personally, nor do I see him intentionally insulting you in any deliberate way. Further, I do not consider Ralph to be paranoid or a Linux monster. On the contrary, he is meticulous in his research and does take a lot of time to set things right.

In this case, the answer is not as simple as you expect it to be. Documenting every exception to the rule is not only silly but counterproductive. I think that the current state of affairs is fine as it is and the facilities available to users are more than adequate for the anomalies that may occur.

As far as the Link History, It has nothing to do with cases where people do not receive a link at time of purchase but rather a case where people loose or misplace the original email. That should in no way be associated with inability to receive the mail we send out, so please keep that outside of this discussion.

That said, I'd consider this done and over with and would prefer not to continue this conversation.

I disagree with your opinion of Ralphs way of dealing with customers but its your company Is this okay customer service to you?





Never ever had I been asked to brush up my english skill or had a company representative imply that I have no life, prior to becoming a customer of Server Elements that is



I realised this myself before you commented on it which is why I removed it from my post. Sorry about that. I do however totally agree that this conversation should be put to rest.

Please point out, to us whose reading skills seem to be lacking, where *exactly* Ralph implied that you "have no life".

..... both parts of this discussion has declared that this discussion should be put to rest, yet you decided it was a good idea to get things rolling again? Okay then, here we go. On page 2 of this thread you will find me replying to GPLWatcher (who only joined this thread to attack my person which you can clearly see if you read his posts) with the sarcastic post:



Ralph decided to reply to this with the following:



"Either that" refers to my post which in reality means that he is really saying I'm only here to pick fights because I have no life or I am severly confused on the issues I am arguing. Sure the "or" part implies its only a possibility but still, have you ever heard a company representative tell a paying customer that maybe the customer has no life and only want to pick fights? Maybe I'm just not use to the way you people do business but I prefer to deal with representatives that dont insult their customers.

So, you're going off on one because someone chose to quote you on something that you said yourself? The defence rests....

Just to prove Ralph wrong I'm gonna leave this thread with nothing but a *sigh*

Well, I guess since you came into this discussion with nothing, you're leaving with something LOL

superboss, do you take pleasure in repeatedly trying to prove Ralph wrong? It's like a hobby to you so I thought I ask.

I know I shouldn't be the one talking and all, but really now. How can I miss this opportunity.