NASLite Network Attached Storage

First you say



then you come back with





flame bait LOL

Im sorry if I come across as confusing... if you want a more detailed explanation of my point Im happy to PM it to you

no it's not confusing, I just find it funny how you contradict yourself with statements such as "Rather than asking people to switch to gmail or a pop3 service" and then come back and say you did just that.

whats even funnier after searching the forum for no download emails, seems to be a pattern with you looking to jump on the topic with something negative, last time you did this it was back in May, sounds like someone has their under roos in a twist.

and judging from this thread I found where your defending hotmail, this may be why your bitter.

http://www.serverelements.com/phpBB2/viewtopic.php?t=1554&highlight=hotmail&sid=1e8562a267fabd35bc05b141073cbebb

I'm sorry, what is your contribution to this topic again? If you think that I'm searching this forum for a topic to bring a negative perspective to you really have no clue, but that is your problem - not mine If you think pointing out flaws and suggestions on how to improve them is a negative thing then you really need to get out of your protective shell for a few seconds.

Gmail is better than hotmail in every aspect no doubt. However, alot of people do use hotmail and if there is a problem with e-mails from SE not being delivered to these customers that is a problem that need to be dealt with. The point was not wether or not there is indeed a problem with SE mails and hotmail but rather how to help customers with the problem of the missing download links in general.

Feel free to give more examples of how I'm contradicting, funny and got my balls twisted... that's alot more productive than what you are accusing me of doing :S

LOL your history is here in posts.

typical troll.

You are right, I'm only here to pick fights because I have no life. Thanks for helping me realise this!

Either that or your severely confused on the issues your arguing. Not worth my time to respond to benighted claims and unascertained facts.

Gotta love that Richard Morrel style response, "You have a different opinion than me and since my opinion is the one single truth you obviously must be wrong".

Thankfully you have Tony on the team that knows how to respond to customers without sounding like an anal linux geek refusing to take in facts. As your customer service skills seem to be a tad bit dodgy perhaps you could focus on fixing the non working auto-login feature of this forum that you said you would fix six months ago?

Its an undisputed fact (just search for "download link" in this forum) that your customers are having problems with the download links not being received. As this forum clearly shows it is also obvious that the information regarding this problem is unsatisfactory or we wouldnt be seeing all these different threads dealing with the very same topic. Me and others have pointed out that this information need to be clarified, perhaps with a sticky in this forum or with information on the order web page. Thats the facts, eod. I'm clueless as to why you are not able to grasp this...

Gotta love knobs who make useless stuff like this their personal crusade, sounds like you need to get a life superboss, maybe pick on your local goverment or save the trees group. how does someone not getting a download email affect you? by the way this post bothered me, i have the same card, irritates me when idiots can't read the manual. I think I will make this my own personal crusade. LOL

http://www.serverelements.com/phpBB2/vi ... 1a9d76585c

Like I said previous posts ago, I personally could care less about this issue as the problem does not affect me since it was resolved a few hours after it occured (thanks Tony!). I was trying to point out a flaw in the SE service and a present a possible solution to improve the situation. Shame on me for trying to help out, what the hell was I thinking?!?! I don't see where you are coming from and I really could care less.

You dont like me, thats totally ok but pls stop spamming this thread with off-topic attacks on my person, use the PM for that. I'm sure you are doing it with the best of intentions but it might irritate the other users trying to find something other than your verbal diarea.

Ok, lets look at this so called problem, I searched the forum for all the posts on this particular issue, from July 2006 to May 2007 we have had 6 people whom posted they did not receive their download emails at purchase, or lets say 10 in case i missed some. Included in there is Superboss in Oct 2006 as well. I included another post that has *** in front because Superboss decided to comment on that one as well, even thou it was not about a purchase download email, it was about a lost link so the user may upgrade. Which by the way I included a lost download link option so that situation could be resolved quickly without the need to wait for us.


Here's some questions, and everyone is free to answer.

1.) How does 10 users qualify as "LOADS"? Compared to our total sales over that duration.

2.) What is the common denominator between all these posts between Oct 2006 to the present?

3.) How is our service flawed?




http://www.serverelements.com/phpBB2/vi ... 437ca8fb67
http://www.serverelements.com/phpBB2/vi ... 437ca8fb67
*** http://www.serverelements.com/phpBB2/vi ... 437ca8fb67
http://www.serverelements.com/phpBB2/vi ... 437ca8fb67
http://www.serverelements.com/phpBB2/vi ... 437ca8fb67
http://www.serverelements.com/phpBB2/vi ... 437ca8fb67

First of all I'd like to congratulate you on your improvements in customer service, going from calling a customer a no-life to actually looking into a matter that was first brought up over a year ago is a major step.

Lets move on to the thread you've marked as "***". This is the exact post that I replied to:



Care to explain how I was suppose to know that he actually had received the link in the first place without actually having access to your order logs?

As for how 10 customers relate to your total sales - also impossible for me to answer without access to your financial records but even if it just a matter of 1 customer having a problem and a possible solution takes 5 minutes to implement, isnt it worth it? I dont understand your attitude about this at all.. youve spent more energy on debatting as to why this is not a problem rather than just getting the information out there! Make sense of that please cause I just dont get it.

Your service is flawed in the way that some of your customers do not get the necessary details to use the product they order from you. Ten of these people have written in the forum with a post including the term "download link". As for how many people contacted you directly, I have no idea. Even still.. if the proposed solution is an improvement over the current situation, why spend all this energy on making the point that 10 unsatisfied customers is not a problem rather than just fixing it?! I already spent way too much time trying to get this message through.

If anyone has found me trying to improve this situation offending in some way I sincerely apologize. It can be very frustrating to trying to get a point through and being treated with silence and "shhh you have no life" attitude. My intention from the start up until now has been to suggest a change to reduce the number of people ending up not knowing what to do when they do not receive the download link, thats all.

I tried very hard to stay out of this one since I figured Ralph was doing just fine on presenting our case on the issue. The fact of the matter is that we have absolutely no control over whether an ISP will accept our email or not. All we have control over is the credentials of the email that we send out. We guarantee that we’ll send the mail to the provided email address and we do that rather diligently. The trivial number of non-deliverables is a clear indication that the problem does not originate from our servers but rather the recipients’ since we are obviously not capable of forcing a delivery.

One thing I’d like to point out is that once our server processes an order, the download link of that order is always accessible via the LOST DOWNLOAD LINK RETREIVAL facility found on the top-right of the Cross Product Upgrades and Discounts page. If you suspect problems with your ISP or SPAM management software, you are free to send the download links to your respective email address as many times as you desire. Perhaps doing so while adjusting your SPAM filter of alerting your ISP of the non-receipt. That, in our opinion is sufficient to handle the 10 or so discrepancies that may occur over the course of an year.

We also insist on using the email method since the email address is the only secure link we have to the buyer. That said, I think the existing approach is reasonable within the context of an internet-based distribution.

BTW, I missed the spot where Ralph called a customer a no-life.

Well, I guess that explains your personal crusade here, open your mouth without knowing the facts. And for someone who "Supposedly" doesn't care, you've spent a year complaining every chance that presents itself.

At least I have a topic related to the product to the discuss whereas the only thing you've been doing is spending post after post trying to ridicule myself. Your life must be exciting Guess the nick says it all really...